Shipping policy

Delivery and shipping costs, shipping times, product shelf life.

(1)Our products are delivered within Switzerland by postal parcel through DPD. We find these shipping providers to be very reliable. The goods are insured with the shipping provider with the value of the goods excl. delivery costs. The delivery of goods is at your own risk. The shipping costs are displayed in the checkout. Please ask for special shipping methods at support@riwi-buildit.ch.

(2)The final shipping costs will be calculated in the checkout after the delivery address has been entered. We offer free delivery within Switzerland for orders over 50 CHF. For orders below 50 CHF we charge a flat rate of 6,95 CHF.

(3)For foreign deliveries, Incoterms 2000 shall apply in accordance with the delivery clauses issued by the International Chamber of Commerce (ICC). ARUS shall not assume the risk of loss of or damage to the goods if the goods have not been insured with the shipping provider or if this insurance does not apply. The Customer shall bear all costs and risks arising from the delivery of the goods to the foreign destination requested by him.

(4)The shipping dates are based on the receipt of payment. We would like to point out that all information regarding the shipment or delivery of a product are only estimated information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates.

(5)Products made of cut foam blocks may have slight variations in size, weight and color, but reasonable for the customer. Products made of foam are delivered compressed and expands to its original size after the first unpacking. This process can take up to 72 hours. If the foam does not expand 100% during this time, humidity (such as steam from an iron) can help. We guarantee 90% revesibility of the original or specified size.