Returns policy

Return Policy, Right of Cancellation and Consequences of Cancellation, Exceptions to the Right of Cancellation

(1)You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. However, the period does not begin until the purchase contract has become binding on you through your approval of the purchased item. To exercise your right of withdrawal, you must inform us: ARUS (ARUS Vertriebs GmbH, Waldstraße 11c, 85649 Brunnthal, Germany, support@riwi-buildit.ch) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). The cost of returning the goods shall be borne by the buyer. The declaration of revocation cannot be made by merely returning the goods.

(2)As a result of an effective revocation, the services rendered are to be refunded. The purchase price refund shall be made immediately and at the latest within 14 days from the day on which the goods are received by ARUS. The costs of returning the goods shall be borne by the consumer.

(3)For the refund, either the means of payment used by the consumer in the original transaction or to a bank account disclosed by the consumer at the time of withdrawal shall be used.

(4)The goods must be returned in unused, resalable condition and only in the original packaging. The goods must not show any signs of use. In the case of goods with such wear and tear, an appropriate fee will be charged for the reduction in value. The same applies if accessories or parts are missing when the goods are returned.

(5)The right of withdrawal does not apply to distance contracts for the delivery of custom-made products or clearly tailored to personal needs or which are not suitable for return due to their nature.

(6)The right of revocation does not apply to goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery (e.g. foam toys, headphones).

(7)Furthermore, the right of withdrawal does not apply to products that have already been used by the customer and are no longer usable after use.